SAIC User Experience/Innovation Manager Job in Baltimore, Maryland
User Experience/Innovation Manager (Job Number:434933)
SAIC is seeking an experienced User Experience and Innovation Manager (UEIM) to ensure sustained quality service delivery and customer satisfaction on a highly visible Information Technology Services contract within an HHS OPDIV. The program includes provisioning and support for user equipment, end user technical support, applications support, information security, conference room support, and other services directly impacting end user satisfaction.
The UEIM will work independently and collaborate with CMS’ leadership and end-users, systems engineers, and vendors to ensure a quality end-user experience is sustained. The UEIM will analyze service desk tickets and other data points to identify opportunities for continual improvements. This manager will innovatively coordinate with CMS stakeholders to continually gather information and feedback that will be relevant for improvements and work effectively with the program’s CTO to design a roadmap for implementation. He or she will seek to incorporate automation and real-time reporting as applicable.
REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's degree and 10 years of experience working in the Information Technology Services field
Good written and oral communications skills
Experience working independently and collaboratively across multiple design teams composed of business groups, developers, testers, government system engineers, and service technicians.
Demonstrated relevant experience managing IT projects, gathering requirements, and collaboratively designing effective solutions
Ability to quickly conceptualize and communicate alternatives for user interfaces based on requirements and their intent
Experience with the system engineering process and requirements management and documentation
Minimum 7 years of experience in IT consultative role(s)
Experienced in Design Thinking Methodologies
Experience working with Agile Scrum teams and developing user stories
Good negotiation skills
SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC has approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.
EOE AA M/F/Vet/Disability
Job Posting: Mar 23, 2018, 7:50:56 PM
Primary Location: United States-MD-BALTIMORE
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Potential for Teleworking: No
Travel: Yes, 25% of the time
Shift: Day Job
Other Locations: United States-VA, United States-DC